General Information

Order Placement:

Orders may be placed via email, fax or courier.

Phone orders must be followed by written confirmation.

 

Order details must include the following:

  • Product or Product #

  • Size
  • Background Color
  • Imprint Color
  • Horizontal
  • Vertical
  • Logo
  • Billing & Shipping address

 

Artwork Guidelines:

All art should be emailed or sent courier.

Method of artwork should be indicated on order.

Email art to: art@thematmakers.com

Acceptable art files:

EPS, Illustrator AI, Jpeg, Gif and Tiff.

Flocked / Screen Print: Minimum 150dpi.

Primo / Jet Dyed: Minimum 300dpi.

 

Flock Imprint Area:

 

Mat Size    Imprint Size

18" x 27"    14" x 20"

2' x 3'         18" x 24"

3' x 4'         22" x 30"

3' x 5'         24" x 32"

4' x 6'         26"

Size Specs:

Please note that sizes are not exact +/- 2-4" tolerance on all vinyl and rubber backed products.

 

Lead Time:

Standard production time is 12-15 business days after art approval / credit approval. Rush service is available on most items. Call customer service for details.

 

Pricing:

All pricing on this website is subject to change without notice.

 

Shipping:

All orders are shipped least expensive method, unless otherwised specified on order. Drop / Blind shipping is available at no additional charge. For spilt drop shipments, cost is $3.00 per location.

 

Packaging:

Packing is based on order quantity. Small quantities are individually packaged. Large orders will be bulk packaged. If not otherwise requested. Individual packaging is available at additional cost.

 

Returns:

If an item is returned, it must be accompanied by an authorization number from TMM to avoid being returned to customer at their expense.

 

Restocking Fee:

Non-custom mats in re-saleable condition may be returned with authorization only. 15% restocking fee will apply.

 

Warranty:

Flock / Jet Dyed: One year warranty against manufacturer defects with normal use and maintenance.

 

All images are for display purposes only. They do not represent an endorsement by these companies or products. It is the responsibility of the party ordering a specific imprint or logo to receive proper authorization for use. Ordering party agrees not to hold The Mat Makers liable for any infringement of trademark, copyright or patents, that may exist as a result of The Mat Makers fulfilling an order.

 

_LIMITED WARRANTY.pdf
Adobe Acrobat document [1.2 MB]

JULY FOURTH

HOLIDAY SCHEDULE

 

Our offices will be Closed Monday July 3rd and Tuesday July 4th in observance of the July Fourth Holiday.

 

HAVE A

SAFE AND HAPPY FOURTH OF JULY HOLIDAY

TO REVIEW OUR

ONLINE CATALOG OR

TO DOWNLOAD THE MAT MAKERS BROCHURE

 

Just go to navigation bar on the left, click on brochure and click on brochure to download.

DOWNLOAD THE MAT MAKERS PRODUCT PRESENTATIONS

 

Just go to navigation bar

on the left, click on

Product Presentations

and click on any of our presentations to download.

RATE US ON SAGE

 

FIND US ON FACEBOOK

facebook.com/thematmakers

Print Print | Sitemap
© The Mat Makers